Subamplify Apps Help Center

How to refund a Subscription Order

Learn how to partial or full refund an Order

The Subamplify Shopify app simplifies the subscription billing process for e-commerce stores. One of its features is the ability to handle order refunds. Whether it's a customer's request for a return or a mistake made during the checkout process, understanding the process for handling order refunds is crucial for any store using Subamplify. In this article, we'll discuss the reasons for order refunds, how to process a refund, and what happens when a refund is created.

Understand Order refunds

There are several reasons why a refund may be necessary for an order. Some of the most common include:

  • Customer request for a return

  • Damaged or defective product

  • Incorrect product shipped

  • Customer change of mind

  • Payment error

Regardless of the reason, it's important to have a process in place for handling order refunds. This can help ensure that the process is quick, efficient, and that the customer is satisfied with the outcome.

How to process a refund

  1. Open your Subamplify dashboard

  2. Find the order you would like to refund

  3. Click on the magnifying glass to view its details

  4. Click Refund Order in the top right hand corner of your dashboard, this will open a new window

  5. Input the amount you would like to be refunded, click Refund and follow any prompts provided by Shopify

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Understand the refund process

Once a refund is initiated, the status is automatically updated in the dashboard, giving you real-time visibility into the process.

When it comes to the value of the refund, Subamplify offers the flexibility to process both full and partial refunds. However, it's important to keep in mind that refunds can only be triggered for orders with a completed or partially refunded status. This ensures that the refunded value does not exceed the total value of the order.