The Subamplify Shopify app simplifies the subscription billing process for e-commerce stores. One of its features is the ability to handle order refunds. Whether it's a customer's request for a return or a mistake made during the checkout process, understanding the process for handling order refunds is crucial for any store using Subamplify. In this article, we'll discuss the reasons for order refunds, how to process a refund, and what happens when a refund is created.
Understand Order refunds
There are several reasons why a refund may be necessary for an order. Some of the most common include:
Customer request for a return
Damaged or defective product
Incorrect product shipped
Customer change of mind
Payment error
Regardless of the reason, it's important to have a process in place for handling order refunds. This can help ensure that the process is quick, efficient, and that the customer is satisfied with the outcome.
How to process a refund
Open your Subamplify dashboard
Find the order you would like to refund
Click on the magnifying glass to view its details
Click Refund Order in the top right hand corner of your dashboard, this will open a new window
Input the amount you would like to be refunded, click Refund and follow any prompts provided by Shopify
Understand the refund process
Once a refund is initiated, the status is automatically updated in the dashboard, giving you real-time visibility into the process.
When it comes to the value of the refund, Subamplify offers the flexibility to process both full and partial refunds. However, it's important to keep in mind that refunds can only be triggered for orders with a completed or partially refunded status. This ensures that the refunded value does not exceed the total value of the order.
