Subamplify Apps Help Center

How to manage my Subscription Orders

Learn how to view and drill down into all your subscription orders

The Subamplify Dashboard gives you a full view of all subscription orders made through your Shopify store. When you log into your Subamplify Dashboard and navigate to the Orders menu item, you can manage orders under three different categories: Processed, Upcoming and Charge Errors. Each of these serve their own purpose in providing valuable information for your customer payment history.

Manage your orders

The Subamplify dashboard's orders section is divided into three sub-sections to help you keep track of their orders with ease. Each sub-section provides a specific view of the orders and is broken down as follows:

  • Processed: This section lists all orders that have been successfully submitted for payment. This helps merchants see which orders have been successfully processed and what actions they may need to take next.

  • Upcoming: This section lists all orders that are scheduled for payment in the future. This helps merchants keep track of upcoming orders and prepare for them accordingly.

  • Charge Errors: This section lists all orders that have failed payments, along with the reasons for the failure. This helps merchants understand the reasons for failed payments and take the necessary steps to resolve them.

View order details

The order details page provides a centralized location for all payment related information. The page provides a comprehensive view of an individual order made by a customer. It displays all relevant information about the order, such as the order summary, product details, charge date, and order history.

The following information can be found on the order details page:

  • Order Date

  • Order status

  • Order type*

  • Shopify Order

  • Order details, including each order item

  • Link to subscription record for each order item

  • Charge date

  • Charge payment status

  • Charge type*

  • Charge Id

  • Order summary (subtotal, tax, shipping, total, discounts and total refunded)

Furthermore, you can view the order inside the Shopify dashboard simply by clicking the Shopify Order Id link.

*Order and Charge type can be either checkout or recurring. Checkout means the order originated from a cart checkout in the Shopify store (initial order), whereas recurring is an order which was the result of a rebill

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View Subscription details

The Subscriptions section in the Subamplify dashboard provides a more comprehensive view of order data for your Shopify store. This section allows merchants to view and manage all subscriptions made by customers. You can access this section by clicking the Subscriptions menu item in your Subamplify dashboard.

The following information can be found on the subscription details page:

  • Product/SKU

  • Customer email

  • Schedule (e.g. every 1 month)

  • Status

  • Upcoming orders

  • Recent orders

Furthermore, you can view the order inside the Shopify dashboard simply by clicking the highlighted blue Shopify Order Id on the Recent Orders list.

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Searching Subscription Orders

You can search orders within your dashboard by email, simply enter the full address and the results will filter with exact results.

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Furthermore, you can search subscriptions within your dashboard by email, simply enter the full address and the results will filter with exact results.

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